OUR POLICIES.

Please read below for important information about appointments, cancellations, late arrivals, and our financial policy.

APPOINTMENTS.

Appointments can be made during regular office hours, Monday to Friday 9:00 a.m. to 5:00 p.m.

New patient? Please read and fill out the New Patient Form

We try our best to accommodate our patients as much as possible when scheduling appointments. We prefer to see children under the age of five in the morning, as they are generally in a much better frame of mind and more responsive to treatment.

Please let our front desk know when nap time is so that their appointment doesn’t interfere with their normal schedule. It is also best to treat children who require long or more difficult procedures in the morning. Some appointments may require the child to miss some school; however, these are considered excused absences. With continued care, appointments during school can be kept to a minimum.

Note: In order to accommodate accidental dental trauma or an injured child, our schedule may be delayed. Please accept our apologies in advance should such a case delay your child’s appointment.

Our office is open 8-5, Monday thru Friday.

If your child experiences a dental emergency on a day which our office is closed, please call our office and you will be forwarded to the emergency doctor-on-call.

CANCELLATION/LATE POLICY.

We strive to accommodate the appointment needs of our patients, and make every effort to keep on time for appointments scheduled. Your child’s appointment time in this office is reserved exclusively for their treatment.  Please see the cancellation policy below:

Cancellation Policy: If their appointment time becomes inconvenient for you, we are always happy to change it if you provide us with two-business days (48 hours) notice. This allows us to schedule in a patient who may be in urgent need of our care. Failure to provide us with 48 hours advance notice or failure to appear for a scheduled appointment will result in a cancellation or no show fee. It is understandable that sometimes cancellations cannot be helped due to illness or emergency and we will take all valid circumstances into account.

Lateness Policy: When we reserve time for your child, we require all of that time to provide them with the best quality work possible. When you are late it decreases our ability to accomplish this. If you are late, we may not be able to complete the entire treatment. If you arrive more than 10 minutes late, your appointment may be rescheduled in order to meet the needs of those who are on time for their pre-reserved visit. If this happens it will be considered a missed appointment and appropriate no show fee will be applied to your account.

If an appointment is missed or canceled within the 48-hour window, a $75 no show fee will be billed to your account. This no show fee must be paid before scheduling your next appointment.

If a second appointment is missed or canceled within the 48-hour window, another $75 no show fee will be billed to your account. In order to schedule a future appointment with our doctor, a deposit of 100% of the cost of that appointment treatment must be made. If the patient does not show up to the appointment, the deposit is non-refundable.

After a third “no show, it will be at our discretion if a patient will be released from the practice. If released from the practice, we will provide treatment 30 days on an emergency basis only to give you an opportunity to find another dental office.

FINANCIAL POLICY.

We request payment at the time services are rendered.

Please be aware that unless previous arrangements have been made with the office, the parent/guardian bringing the child to our office is responsible for payment of all charges. We cannot send statements to other persons. Because insurance policies vary greatly, we can only estimate your coverage in good faith but cannot guarantee coverage due to the complexities of insurance contracts. We file primary dental insurance claims as a courtesy to our parents. If you should have a secondary insurance, we will provide you with the necessary information for you to file to your secondary carrier. It is essential that you provide us with accurate information in order to file your claim properly. If you have any questions, our courteous staff is always available to answer them. Your estimated patient portion must be paid at the time of your visit. We ask that you pay your deductible, co-payment, and non-covered portions at the time of your visit.

Note: Please understand that our office does not have a contract with all insurance companies.

We are in network with Delta Dental Premier, and accept Delta Dental PPO in network fees, as well. We do, however, accept a few out of -network PPO insurances from the following providers:

  • Cigna PPO
  • Metlife PPO
  • Aetna PPO
  • Guardian PPO
  • Principal PPO
  • Humana PPO
  • United Healthcare PPO
  • United Concordia PPO

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